Questionnaire

This questionnaire is an important tool for us to improve our services and communication with customers. We will be glad if our clients honestly fill out this questionnaire.

Mark how satisfied you were with the services provided (5 being the highest satisfaction):

Evaluated Factor


Quality of our services


Speed of implementation of our services


Our response to your required changes during implementation


Consultancy


Implementation and compliance with deadlines


Graphic layout


Project price


Availability of information about the company


Staff communication skills


Expertise of our staff


Availability of our staff (e.g. problem solving, etc.)
EVALUATION


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5


 1 2 3 4 5
Importance of Evaluated Factor from your Point of View


 1 2 3


 1 2 3


 1 2 3


 1 2 3


 1 2 3


 1 2 3


 1 2 3


 1 2 3


 1 2 3


 1 2 3


 1 2 3



2. Why did you decided to work with Proma, s.r.o.? (You may select more options):
 Service quality Price Professional staff  Wide range of services offered Implementation deadlines Transport distance Company flexibility Company brand name Individual approach     References from other investors


3. Do you have experience with other companies in the construction and design industry (if not, go to question no. 5):
  yes, with many yes, only with one I do not have experience with other company


4. Compared to competitive companies, cooperation with Proma s.r.o. is:
  Significantly better Better Companies are at comparable level Worse Significantly worse


5. If you work with Proma for a longer time period, your satisfaction with PROMA has during the mutual cooperation:
 increased stayed at the same level decreased


6. Would you recommend Proma to your friends or business partners?
 yes no


Recommend us how we can improve your satisfaction:
 improvement in staff quality       price reduction      acceleration in the process of services offered bigger creativity of offered suggestions


If you are interested, please write down your address:

Name:

Company:

Control question (required)
1+1=? 

Email

Phone

Company

Contacts

PROMA, s.r.o.
head office: Bytčická 16, 010 01 Žilina, Slovakia
post: Bytčická 16, 010 01 Žilina, Slovakia
phone: + 421 / 41 / 707 88 00 – 1
fax: + 421 / 41 / 707 88 40
e-mail: sekretariat.za@proma.sk

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